WEBVTT 00:00:00.030 --> 00:00:02.280 position:50% align:center size:88% Let's find our way around the workspace. 00:00:02.330 --> 00:00:06.366 position:50% align:center size:88% We'll follow the setup checklist, read the dashboard, and open the guide. 00:00:06.846 --> 00:00:10.946 position:50% align:center size:88% We're reading existing synthetic records in the Demo workspace. 00:00:11.046 --> 00:00:15.471 position:50% align:center size:88% Start with the overview to see incident status and work needing a person. 00:00:15.546 --> 00:00:19.346 position:50% align:center size:88% The banner above it says there is no enabled read connection. 00:00:19.421 --> 00:00:23.038 position:50% align:center size:88% Let's follow that setup task before reading the rest of the dashboard. 00:00:30.480 --> 00:00:32.430 position:50% align:center size:88% Click Quick start in the sidebar. 00:00:32.480 --> 00:00:35.030 position:50% align:center size:88% The current task is to connect a data source. 00:00:35.130 --> 00:00:38.405 position:50% align:center size:88% Scroll down to see how the checklist separates each step. 00:00:38.505 --> 00:00:42.230 position:50% align:center size:88% First connect a source, then verify it with a successful read. 00:00:42.330 --> 00:00:45.480 position:50% align:center size:88% Saving a connection alone does not complete that test. 00:00:45.580 --> 00:00:50.805 position:50% align:center size:88% Alert intake is connected here, while sending a test alert remains unfinished. 00:00:50.930 --> 00:00:53.861 position:50% align:center size:88% Scroll back up when you want to return to the current task. 00:00:56.080 --> 00:00:59.855 position:50% align:center size:88% Now click Dashboard and move down to Unresolved incidents. 00:00:59.930 --> 00:01:04.080 position:50% align:center size:88% This row needs attention, so it is a starting point for further review. 00:01:04.155 --> 00:01:07.605 position:50% align:center size:88% Beside it, the Human gate has no waiting requests. 00:01:07.680 --> 00:01:12.105 position:50% align:center size:88% An incident needing attention is different from an action awaiting approval. 00:01:12.180 --> 00:01:17.230 position:50% align:center size:88% Continue to the pillar cards to see enabled agents and recorded activity. 00:01:17.330 --> 00:01:20.784 position:50% align:center size:88% Read these together before deciding where to investigate next. 00:01:24.640 --> 00:01:27.565 position:50% align:center size:88% Click Report for a summary across the workspace. 00:01:27.615 --> 00:01:31.290 position:50% align:center size:88% The top cards show incidents opened and resolved this month. 00:01:31.390 --> 00:01:35.690 position:50% align:center size:88% Alongside them, compare investigation cost with feedback coverage. 00:01:35.765 --> 00:01:37.890 position:50% align:center size:88% There are no feedback scores here yet. 00:01:38.015 --> 00:01:42.265 position:50% align:center size:88% Scroll a little to read the other summary measures, then return to the top. 00:01:42.340 --> 00:01:46.997 position:50% align:center size:88% These figures describe this synthetic workspace, not customer outcomes. 00:01:49.360 --> 00:01:54.220 position:50% align:center size:88% Next, click Documentation and open Start here: your first investigation. 00:01:54.320 --> 00:01:56.970 position:50% align:center size:88% Scroll to Follow along for the written sequence. 00:01:57.045 --> 00:02:01.170 position:50% align:center size:88% Begin with a read connection and review the evidence it makes available. 00:02:01.245 --> 00:02:05.270 position:50% align:center size:88% Discovery is optional and included in every enabled workspace. 00:02:05.345 --> 00:02:08.770 position:50% align:center size:88% It needs suitable permissions and a readable connection. 00:02:08.845 --> 00:02:12.970 position:50% align:center size:88% Approved fixes require suitable access and a reviewed action. 00:02:13.045 --> 00:02:16.325 position:50% align:center size:88% The guide links each step to more detailed instructions. 00:02:18.400 --> 00:02:21.200 position:50% align:center size:88% Move down to Roles and personal preferences. 00:02:21.275 --> 00:02:25.650 position:50% align:center size:88% Owners manage the workspace, while operators handle operational work. 00:02:25.725 --> 00:02:30.325 position:50% align:center size:88% Approvers review evidence and decisions, and viewers read available records. 00:02:30.400 --> 00:02:34.100 position:50% align:center size:88% A custom role can change the exact controls available to you. 00:02:34.200 --> 00:02:38.300 position:50% align:center size:88% Scroll back to the dashboard guidance when you need a reminder of the layout. 00:02:38.400 --> 00:02:42.528 position:50% align:center size:88% Use Quick start for unfinished setup and the dashboard for daily work.